Drifttidsgaranti, underhallsfonster, incidentsvar och ersattningsvillkor for Hitta Ditt Sverige-plattformen.
Uptime commitment, maintenance windows, incident response, and remedy terms for the Hitta Ditt Sverige platform.
Drifttid matts som andelen tid per kalendermanad da plattformens primara endpunkt (hittadittsverige.se) svarar med HTTP 200 pa en statuskontroll. Matt utfors av en extern overvakningstjanst.
Garantin galler for plattformens karnfunktioner: webbplats, API och inloggning. Integrerade tredjepart-tjanster (Stripe, Umami) ar undantagna.
| Niva | Definition | Svar inom | Statusuppdatering |
|---|---|---|---|
| Kritisk | Plattformen ar helt otillganglig for alla anvandare | 4 timmar | Var 60:e minut tills resolved |
| Stor | Viktig funktion otillganglig (t.ex. inloggning, bokning) | 1 arbetsdag | Dagligen |
| Liten | Kosmetiska fel eller kantfall som paverkar fa anvandare | 5 arbetsdagar | Vid resolution |
Om den garanterade drifttiden underskrids under en kalendermanad har kunden ratt till en manad avgiftsfri service for den aktuella mangden, avraknat pa nasta faktura. Ersattningen ar begransad till en manadavgift och galler inte om nedetiden orsakas av force majeure, kunden sjalv eller en tredjepart.
Kritiska incidenter eskaleras automatiskt till grundarens direkta kontakt. Status kommuniceras via e-post till de kontakter som anges i kundavtalet.
Uptime is measured as the proportion of time in a calendar month during which the platform's primary endpoint (hittadittsverige.se) responds with HTTP 200 to a status check. Measurements are performed by an external monitoring service.
The commitment covers the platform's core functions: website, API, and login. Integrated third-party services (Stripe, Umami) are excluded.
| Level | Definition | Response within | Status updates |
|---|---|---|---|
| Critical | Platform completely unavailable for all users | 4 hours | Every 60 minutes until resolved |
| Major | Key feature unavailable (e.g. login, booking) | 1 business day | Daily |
| Minor | Cosmetic issues or edge cases affecting few users | 5 business days | On resolution |
If the guaranteed uptime is not met in a calendar month, the customer is entitled to one month of service credit for the relevant service tier, deducted from the next invoice. The remedy is capped at one monthly fee and does not apply if downtime is caused by force majeure, the customer's own actions, or a third party.
Critical incidents are escalated immediately to the founder's direct contact. Status is communicated by email to the contacts listed in the customer agreement.